Conditions d’utilisation

RETURNS & REFUND POLICY — VEYWELL

At VEYWELL, we are committed to maintaining high standards of product quality, presentation, and customer care.
Our returns process is designed to be clear, structured, and fair for both parties.

14-Day Assurance Window

Return or refund requests may be submitted within 14 days of confirmed delivery, as indicated by carrier tracking.

To be eligible, products must be:

Unopened and unused
Returned in their original condition
Returned with all original packaging and seals intact
Free from damage, tampering, or alteration

For hygiene and safety reasons, opened, used, or unsealed products are not eligible for return or refund unless a verified product defect applies or otherwise required by applicable law.

Important Delivery Notice

Orders are considered in transit once shipped.

Returns or refunds cannot be processed while an order is actively in transit with the carrier.

Requests submitted before delivery will be reviewed only after delivery has been confirmed.

Carrier tracking information serves as the official reference for delivery status.

How to Request a Return

To initiate a return, please contact our customer support team at:

support@veywells.com

Please include:

Your order number
A brief explanation of your request
Photos if the request involves damage, an incorrect item, or a product issue

Our team will review your request and provide the appropriate next steps where applicable.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an incorrect item or verified product defect.

We strongly recommend using a trackable and insured shipping method, as VEYWELL cannot be held responsible for lost or untracked return shipments.

Refunds

Once a returned product has been received and inspected, you will be notified by email.

If the return is approved:

Refunds will be issued to the original payment method
Processing typically takes 3–5 business days
Original shipping fees are non-refundable, except where required by applicable law

Refunds will not be issued for products that do not meet the eligibility requirements outlined in this policy.

Non-Returnable Products

For hygiene, safety, and product integrity reasons, products that have been:

Opened
Used
Unsealed
Tampered with
Damaged after delivery
Altered in any way

are not eligible for return or refund, except in cases involving a verified defect or where otherwise required by applicable law.

Damaged, Incorrect, or Defective Products

If your order arrives damaged, incorrect, or you believe the product has a manufacturing defect, please contact our support team with clear photos and a description of the issue.

All claims are reviewed on a case-by-case basis.

If the issue is verified, VEYWELL may offer:

A replacement
A refund
Store credit
Another appropriate resolution

depending on the circumstances.

Final Determination

VEYWELL reserves the right to determine return eligibility and the appropriate resolution in accordance with this policy and applicable law.

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TERMS OF SERVICE — VEYWELL

OVERVIEW

Welcome to VEYWELL. The terms “we”, “us” and “our” refer to VEYWELL. VEYWELL operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use the Services on devices you own or manage.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as:

Email address
Billing information
Payment details
Shipping information

You represent and warrant that all information you provide is correct, current, and complete, and that you have all necessary rights to provide this information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

You may not transfer, sell, assign, or license your account to another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to accurately display and describe our products.

However:

Product colors and packaging may vary slightly
Packaging may be updated from time to time
Product appearance may differ slightly from images shown
Product design, packaging, components, or presentation may change where appropriate

We do not guarantee that the product you receive will appear exactly as displayed on your device.

All product descriptions, availability, specifications, packaging, and presentation are subject to change where permitted by law.

We reserve the right to:

Discontinue products
Limit available quantities
Restrict sales by person, region, or jurisdiction
Modify packaging or product presentation

SECTION 3 — HEALTH AND WELLNESS INFORMATION

Information provided through VEYWELL, including product descriptions, articles, advertisements, emails, testimonials, guides, and other content, is provided for general informational purposes.

Our products and Services are not intended to replace professional medical advice, diagnosis, or treatment.

You should consult an appropriate healthcare professional if you:

Have an existing medical or eye-related condition
Are currently receiving medical treatment
Are taking medication
Have known allergies or sensitivities
Have concerns regarding whether a product is appropriate for you

Individual experiences and results may vary.

Customer testimonials reflect individual experiences and should not be interpreted as a guarantee that you will experience identical results.

SECTION 4 — ORDERS

When you place an order, you are making an offer to purchase.

VEYWELL reserves the right to accept or decline an order, subject to applicable law.

Your order is not considered accepted until payment has been successfully processed and confirmation has been issued.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, cancellation may no longer be possible.

If we cancel or modify an order, we may attempt to notify you using the:

Email address
Billing information
Telephone number

provided during checkout.

All purchases are subject to our Returns & Refund Policy.

Products purchased through our website are intended for personal use unless otherwise agreed in writing.

SECTION 5 — PRICES AND BILLING

Prices, discounts, bundles, promotional offers, and other pricing arrangements may change without notice.

The price charged for a product will generally be the price displayed at the time the order is submitted.

Unless otherwise stated, prices may exclude:

Taxes
Shipping fees
Customs duties
Import charges

You agree to provide accurate and complete billing information.

You represent that:

Payment information provided is accurate
You are authorized to use the payment method
Charges may be processed using the selected payment method
You are responsible for applicable charges associated with your purchase

Pricing errors may be corrected where permitted by applicable law.

SECTION 6 — SHIPPING AND DELIVERY

All delivery dates and shipping times are estimates only unless expressly stated otherwise.

VEYWELL is not responsible for delays caused by circumstances outside our reasonable control, including:

Shipping carrier delays
Customs processing
Weather events
Incorrect customer information
Import inspections
Transportation disruptions
Events beyond our reasonable control

Tracking information provided by the carrier may be used as the primary reference for shipment and delivery status.

Please ensure that your delivery information is complete and accurate before submitting your order.

SECTION 7 — RETURNS AND REFUNDS

Returns and refunds are subject to our separate Returns & Refund Policy.

For hygiene, safety, and product integrity reasons, certain products may be ineligible for return after being opened, used, unsealed, tampered with, or otherwise altered.

Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable consumer protection law.

SECTION 8 — INTELLECTUAL PROPERTY

All content within the Services, including:

Trademarks
Brand names
Logos
Product names
Text
Images
Graphics
Videos
Designs
Packaging
Website content

is owned by or licensed to VEYWELL and may be protected by intellectual property laws.

You may use our Services for personal and non-commercial purposes only.

Without written permission, you may not:

Reproduce
Copy
Distribute
Modify
Resell
Republish
Publicly display
Commercially exploit

our materials.

All rights not expressly granted are reserved by VEYWELL.

SECTION 9 — OPTIONAL TOOLS

Our Services may provide access to third-party tools that we do not directly control.

These tools may be made available “as is” and “as available.”

Your use of third-party tools may also be subject to the terms and policies of those third parties.

SECTION 10 — THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services.

VEYWELL is not responsible for the content, availability, security, or accuracy of third-party websites.

Your use of third-party websites is subject to their respective terms and policies.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

VEYWELL's online store may be powered by Shopify, which provides ecommerce technology used to operate portions of our Services.

Purchases made through our store are transactions with VEYWELL, not Shopify, except where expressly stated otherwise.

SECTION 12 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our website may use third-party service providers, including Shopify and payment processors, those providers may also process certain personal information according to their respective privacy policies.

SECTION 13 — REVIEWS, FEEDBACK, AND USER CONTENT

If you submit:

Reviews
Testimonials
Suggestions
Ideas
Comments
Images
Other content

you grant VEYWELL a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, adapt, and distribute that content in connection with our business and Services, subject to applicable law.

You represent that content you submit does not infringe the rights of another person.

We are not obligated to compensate users for unsolicited feedback.

SECTION 14 — ERRORS AND OMISSIONS

Our website may occasionally contain:

Typographical errors
Pricing errors
Product description errors
Availability inaccuracies
Shipping information errors

We reserve the right to correct errors, update information, or cancel affected orders where permitted by law.

SECTION 15 — PROHIBITED USES

You may not use the Services for:

Illegal activities
Fraudulent transactions
Misrepresentation
Harassment or abuse
Intellectual property violations
Malicious software
Unauthorized scraping
Hacking
Interference with website security
Unauthorized commercial exploitation

Violation of these restrictions may result in suspension or termination of access to our Services.

SECTION 16 — TERMINATION

We may suspend or terminate access to our Services where reasonably necessary, including where these Terms have been violated.

Termination does not remove obligations incurred before termination, including outstanding payment obligations.

SECTION 17 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided “as is” and “as available.”

We do not guarantee that:

The website will always operate without interruption
Services will always be error-free
Every product will produce the same experience or result for every customer

Nothing in this section limits warranties or protections that cannot legally be excluded.

SECTION 18 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VEYWELL and its affiliates, directors, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, special, or consequential damages arising from use of the Services or products.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

SECTION 19 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless VEYWELL, its affiliates, employees, representatives, and service providers from claims arising from:

Your misuse of the Services
Your violation of these Terms
Your violation of applicable law
Your infringement of third-party rights

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.

SECTION 21 — ENTIRE AGREEMENT

These Terms, together with any policies incorporated by reference, constitute the agreement between you and VEYWELL regarding use of the Services.

SECTION 22 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

VEYWELL may assign its rights and obligations where permitted by applicable law.

SECTION 23 — GOVERNING LAW

These Terms are governed by the laws applicable to the legal entity operating VEYWELL, subject to any mandatory consumer protection laws that apply based on your location.