Politique de remboursement

RETURNS & REFUND POLICY — VEYWELL

At VEYWELL, we are committed to maintaining high standards of product quality, presentation, and customer care.
Our returns process is designed to be clear, structured, and fair for both parties.

14-Day Assurance Window

Return or refund requests may be submitted within 14 days of confirmed delivery, as indicated by carrier tracking.

To be eligible, products must be:

Unopened and unused
Returned in their original condition
Returned with all original packaging and seals intact
Free from damage, tampering, or alteration

For hygiene and safety reasons, opened, used, or unsealed products are not eligible for return or refund unless a verified product defect applies or otherwise required by applicable law.

Important Delivery Notice

Orders are considered in transit once shipped.

Returns or refunds cannot be processed while an order is actively in transit with the carrier.

Requests submitted before delivery will be reviewed only after delivery has been confirmed.

Carrier tracking information serves as the official reference for delivery status.

How to Request a Return

To initiate a return, please contact our customer support team at:

support@veywells.com

Please include:

Your order number
A brief explanation of your request
Photos if the request involves damage, an incorrect item, or a product issue

Our team will review your request and provide the appropriate next steps where applicable.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an incorrect item or verified product defect.

We strongly recommend using a trackable and insured shipping method, as VEYWELL cannot be held responsible for lost or untracked return shipments.

Refunds

Once a returned product has been received and inspected, you will be notified by email.

If the return is approved:

Refunds will be issued to the original payment method
Processing typically takes 3–5 business days
Original shipping fees are non-refundable, except where required by applicable law

Refunds will not be issued for products that do not meet the eligibility requirements outlined in this policy.

Non-Returnable Products

For hygiene, safety, and product integrity reasons, products that have been:

Opened
Used
Unsealed
Tampered with
Damaged after delivery
Altered in any way

are not eligible for return or refund, except in cases involving a verified defect or where otherwise required by applicable law.

Damaged, Incorrect, or Defective Products

If your order arrives damaged, incorrect, or you believe the product has a manufacturing defect, please contact our support team with clear photos and a description of the issue.

All claims are reviewed on a case-by-case basis.

If the issue is verified, VEYWELL may offer: